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 Volunteer agreement 


At Heal, we believe in working with transparency and clarity. That's why we ask all new Heal Helpers to read the below volunteer agreement before joining our Heal Helper team.

If you are happy to accept these terms, please confirm this by filling in the form at the bottom of this page.

 What does it mean to be a Heal Helper? 

Heal Helpers, our volunteers, are an important and valued part of Heal. We appreciate that you’ve chosen to volunteer with us. We will do our best to make your experience enjoyable and rewarding. We aim to be flexible and supportive. We believe that the Heal Helper relationship is built on trust and mutual understanding. 

 As a Heal Helper, we ask that you... 

  • Strive for the best that you can do and complete your volunteering activities with dedication and commitment. 

  • Go to any briefings and training that we think will help you in your role. 

  • Be positive about and support the charitable work of Heal. 

  • Follow and operate within the policies and procedures of Heal. 

  • Act responsibly and within the law. 

  • Maintain confidentiality of Heal’s activity, the people in our care, our team and our procedures. 

  • Value and respect others. 

  • Work in partnership with staff and volunteers to make society a better place for our beneficiaries. 

  • Let us know if you are having any problems or if you have any complaints, concerns or feedback. 

  • Meet agreed time commitments and give reasonable notice when you’re not available so that arrangements can be made. 

In return, we at Heal will...

  • Introduce you to how our organisation works and your role within it. 

  • Give information about Heal’s work, policies and procedures. 

  • Offer training and support for your role. 

  • Reimburse agreed out of pocket expenses. 

  • Strive to resolve any concerns fairly and reasonably, applying our complaints procedure when it’s needed. 

  • Respect and listen to your feedback, and keep you informed of any changes. 

  • Ensure your health, safety and welfare. 

  • Apply our equal opportunities policy. 

  • Encourage a positive and supportive volunteering experience. 

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